First-page organic results for Nairobi water queries – so that customer questions were answered accurately, by the source, not by third-party bloggers.

Sector: Water and Infrastructure
Location: Kenya
Engagement: Duration to confirm

Capabilities: Website Development / Copywriting / SEO and AEO / Data Analytics and Reporting / Email and Automation

Description: A new website with SEO architecture and a Facebook Messenger chatbot for Nairobi’s sole water provider. The problem: search results for Nairobi water queries were being answered by bloggers and third parties, producing misinformation that drove unnecessary complaints and eroded trust. The solution: own the first page and handle high-volume, repetitive customer queries through an automated chatbot — accurately, at scale, without increasing headcount.

Outcome signal: First-page organic presence for key Nairobi water queries. High-volume customer queries handled through automated messaging without requiring manual response per query.

Gallery items: Website screenshots — homepage and key pages / Facebook Messenger chatbot interface / Content samples / Search position comparisons