Refund Policy

Effective date: August 15, 2018
(Last update: 5 November 2026)

We strive to empower you with the knowledge and tools you need to succeed. However, we understand that situations may arise where a refund is necessary. This policy outlines the conditions under which we will issue refunds for our various offerings.

Digital Products (E-books, Templates, Reports, White Papers)

  1. Refunds are generally not available for digital products due to immediate download access and challenges in assessing usage.

  2. In case of technical issues preventing access, please contact us at info@qallann.com. We will investigate and offer solutions, including a possible refund at our discretion.

  3. In exceptional cases where a digital product refund is granted, the refund is made less the payment processing fee described under Processing Fee below.

Online Events, including Marketing Diagnostic Clinic sessions

  1. Refunds are available up to 10 working days before the event start date, less the payment processing fee described under Processing Fee below.

  2. No refunds can be processed for cancellations made within 10 working days of the event.

  3. You can transfer your seat to another person up to 2 working days before the event by emailing info@qallann.com with their name and email address. Each attendee receives their own joining link, so we need their details to issue a new one.

  4. If we cancel an event, or reschedule it and you cannot attend the new date, you can choose a seat at the new date or at a later session, or a full refund of the amount you paid.

  5. Exceptional refund requests will be considered on a case-by-case basis with documented proof.

Physical Events

  1. A 50% refund is available for cancellations made up to 10 working days before the event start date. This policy reflects significant upfront costs like venue rental, catering and staffing.

  2. Unfortunately, no refunds can be processed for cancellations made within 10 working days before the event.

  3. Alternatively, you have the option to transfer your ticket to another individual, provided you inform us at info@qallann.com at least 12 working days before the event.

  4. Exceptional refund requests for physical events will be considered on a case-by-case basis with documented proof.

Online Courses

  1. Refunds for online courses will be pro-rated based on the remaining duration of your course at the time of cancellation.

  2. Please note that refunds are contingent on the user not having accessed or completed any course materials online. Once course materials have been accessed, a pro-rated refund may not be applicable.

  3. No refunds can be issued for individual modules or specific periods due to the ongoing nature of content and access.

Membership Groups

  1. Refunds for membership groups will be pro-rated based on the remaining duration of your membership at the time of cancellation.

  2. No refunds can be accommodated for specific periods due to the ongoing nature of interactions and community access.​

Offline Services

  1. Requests for refunds concerning offline services will be handled individually, taking into consideration the specific service, agreement terms, and the reason for your refund request.

General Conditions

  1. All refund requests must be formally submitted in writing to finance@qallann.com within the specified timeframe for each respective product or service.

  2. We reserve the right to deny refund requests that are deemed unreasonable or fraudulent.

  3. Once approved, refunds will be processed within 5-7 working days.

Processing Fee

  1. Payments are processed by Paystack, which charges a fee on every successful payment. That fee is not returned to us when a payment is refunded.

  2. Approved refunds are therefore made less the fee Paystack charged on your original payment. At the time of writing, Paystack charges 1.5% for M-Pesa, 2.9% for local Visa and Mastercard cards and 3.8% for international and USD cards. Any fee for sending the refund to you is also deducted.

  3. Where we cancel an event, or reschedule it and you cannot attend the new date, and you choose a refund, we refund the full amount and cover these fees ourselves.

Additional Notes

Please be aware that certain events, products, or services may have specific refund policies that supersede or complement the general policy outlined above. In such cases, a link to the specific policy will be provided for your reference. However, rest assured that the fundamental principles of fairness, transparency, and adherence to the main terms and conditions will still apply. We recommend reviewing the specific policy associated with the particular event, product, or service for any unique conditions that may exist.

Contact Us

For any questions or refund requests, we encourage you to reach out to our finance department via email at finance@qallann.com​. We appreciate your understanding and cooperation in ensuring a seamless and satisfactory experience with Qallann Marketing.