Overview: We may receive and collect data from you in several ways including when you engage with QALLANN, you Contact Us, you participate in a marketing or promotional activity conducted by ourselves, or provide data to us in any other way. This includes circumstances where we contact you directly as part of our business development activities, such as when you are a prospective or returning client. In these cases, we may collect and process your professional contact details and information about how you interact with our correspondence, even where you have not visited our website or otherwise engaged with our Service directly.

Information We Collect: We collect the following categories of personal data when you sign in using our QALLANN Service:

1. Personal Information and Contact Information: We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, phone number, address, password, communications); payment details (including credit card information), comments, feedbacks, product reviews, recommendations, and personal profile.

2. Usage Data:  We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. Our website is built on WordPress and hosted by Hostinger. As we are based in Kenya, our hosting is contracted with Hostinger International Limited, a company registered in Cyprus. Hostinger stores our website data on secure servers behind industry-standard security measures.

3. Tracking and Cookies: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use:

   • Session Cookies. We use Session Cookies to operate our Service.

   • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

   • Security Cookies. We use Security Cookies for security purposes.

     1. Financial Information: In order to engage our services, we collect your payment details, including but not limited to credit and debit card information, mobile money transaction details, and invoicing information. Payments are processed by Paystack, a Payment Service Provider licensed by the Central Bank of Kenya and PCI-DSS Level 1 compliant. Paystack collects and processes your card and mobile money details directly, in accordance with its own security standards. We do not store your full payment card details on our own systems. We use Intuit QuickBooks to manage our financial and accounting records, including invoicing and payment reconciliation.

     2. Location: Based on your marketing needs, we may collect information regarding your geographical information.

4. Email Correspondence Tracking: Where we contact you directly by email, including in the course of prospecting, business development or client relationship management, we use tools including HubSpot to track whether you have opened an email and whether you have clicked any links within it. This is done using tracking pixels and trackable links. This applies to correspondence with prospective clients, returning clients and business contacts, and does not require you to have visited our website or accepted cookies on our Service. We rely on our legitimate interest in maintaining business relationships and managing our client pipeline as the lawful basis for this processing. You may object to this tracking at any time by contacting us, see Objection to Other Processing under Your Rights below.

Purposes: Collection and processing of your personal data is necessary for the creation of a contractual relationship between yourself and ourselves. The purpose for which we process your data is therefore:

1. To create and maintain a contractual relationship with QALLANN for the subscription of our services;

2. To allow you to participate in the interactive features of our service;

3. To provide customer care and support;

4. To monitor usage of our services

5. To detect technical issues;

6. To process your payment;

7. To facilitate research, analytics, user experience improvement;

8. To fulfil our obligations to our business partners for the purpose of offering QALLANN services and for the purposes of financial considerations thereto; and

9. To fulfil the requirements under the laws of Kenya, more specifically, the Data Protection Act No. 24 of 2019.